Obsidian_vault/40 - Areas/Startup/Customer Insights.md

type	status	tags
startup-doc	stub	startup customers feedback

🗣️ Customer Insights & Feedback

Verbatim quotes, support themes, churn reasons. Evidence for product decisions.

Sources to wire up

• Tia audit_log / engagement analytics → behavioural insight
• Support emails (Resend) → themes
• Churn/dunning data → why people leave

Insight log

Date	Source	Insight	Action

✍️ Prompts

• Have you talked to users yet? What did you learn?
• Top requested feature?

Related

Experiments · Tia - Positioning · Weekly Metrics